How mobile optimized is your website?

About a year ago, Google implemented a “mobile friendly” update that promised to make mobile readiness a critical part of its site-ranking algorithm. Dubbed “mobilegeddon” by people in SEO and online marketing, it promised to have disastrous consequences for anyone who didn’t adopt mobile friendly practices, such as responsive design, by the deadline on April 21, 2015.

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So what happened? Did mobilegeddon, or mobilepocalyse as it was called by some, occur? Well, to some extent, yes, but it wasn’t the explosive event that was predicted for Y2K. (Do you remember that non-event?) Furthermore, many website owners say the immediate impact of mobilegeddon wasn’t felt as harshly as originally predicted. Instead, it may result in a gradual drop in rankings as Google slowly rolls through its plan to evaluate the mobile optimization of websites.

Google did start providing warnings to site owners if their websites aren’t well optimized for mobile viewing. The warning only occurs in search results shown to the site owner when viewing the site on mobile screens. (How Google knows who is the site owner is a whole other discussion <wink>).

Search Engine Land reported what this looks like:

google-your-page-not-mobile-friendly.png

However, the real message here is that having a mobile friendly website is an important element for SEO and how Google ranks your website, and it isn’t going away.

What elements make a website mobile friendly?

Of course, the obvious question is: what can I do to make sure my website is mobile-friendly? The key elements of a mobile-optimized website include:

  • Mobile site structure. One of the most important elements of mobile optimization is making sure the site structure works well on mobile. Once upon a time this meant having specific code to support a variety of mobile phone types. However, today this typically means using responsive design for smart phones. In fact, Moz says Google prefers responsive design. The other option is to design a separate site just for mobile. For example, some parallel mobile sites use an “m” subdomain.
  • Designing for mobile. This is a bit different than site structure and means creating pages that look good when viewed on mobile as well as desktop (for responsive sites). You’ll see this in the format of longer scrolling pages, revising what it means to be “above the fold,” and putting key elements at the top of a page (often left side for responsive grid CMS designs).
  • Page speed. Because of bandwidth and connectivity issues, fast loading is even more important on mobile than desktop. Enhancing for speed means minimizing code, optimizing images, leveraging browser caching and reducing redirects.
  • Show all page elements. In the old days, some mobile devices couldn’t support CSS, JavaScript or images, so many site developers created code to block these for mobile viewers. However, that’s no longer true, and Google likes them, so don’t avoid using these elements in your mobile design.
  • No Flash. One content option that still doesn’t work on mobile is Flash. If your site is built entirely in Flash (well not only is that bad for SEO in general), it’s a death sentence for mobile optimization.
  • Local optimization. On mobile, location is important, so optimizing for local search helps improve your site’s ranking (of course, not all websites need a local search component, but for any sort of retail establishment or local service provider, it’s essential). However, including your company name, address, and phone number in your metadata will provide the correct optimization signals to Google that could very well affect your site’s overall ranking on desktop or otherwise.
  • Follow good SEO practices. In general, optimizing for mobile takes SEO to another level and requires good use of meta tags (site descriptions), URLs, and page titles. You can include SCHEMA tags as well to help your mobile content stand out in search results (more on schema structured data here).

 

(Originally published at UP THERE EVERYWHERE).

Build your brand on LinkedIn with long-form posts

Are you using LinkedIn to build your brand by creating content that shows your area of expertise? LinkedIn introduced the “long-form” post a little over a year ago. You can use it to post original content (blogs) that will be seen by your network.

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Your long-form posts should be business related. For example, you could post about trends in your industry or new technology developments. Maybe include a round-up of top articles that feature your company or product. Or post a blog from your company’s website. Just be sure to link back to your original blog post to preserve your website’s SEO.

Don’t have a blog?

Some companies use LinkedIn long-form posts as their primary means of blogging. Perhaps your website isn’t currently set up to manage a blog, or your company isn’t sure about blogging? You can still develop thought leadership in your personal areas of expertise by publishing articles in this format that share valuable information with your business network.

How? Create your long-form posts and then share it on your Company’s LinkedIn Page and your own profile page.  (You’ll need to have admin rights to your company’s LinkedIn Page to share it there). If you don’t, ask someone who does to share your post there as an update. And be sure to use the social media sharing tools to promote it beyond LInkedIn.

It’s an easy way to build your reputation.

Want to know more?

Read this presentation that shows how to do it.

 

5 Essential Differences Between Marketing Software and a CRM

The era of marketing automation has brought new and powerful tools to the hands of sales and marketing teams. Our arsenal today includes a means to collect customer and prospect data (we never use the term “spying” *wink*), personalization of offers and even the all-important ROI analysis.

But there may be some confusion or overlap in the minds of marketers about the differences between various kinds of software tools. You may wonder, “How do I compare apples to apples? Or am I lumping in grapefruits?

Compare CRM to marketing software tools for sales funnel
CRM software and marketing software are meant for different stages
of the sales and marketing funnel.

The comparison may get even more complicated when you consider that some marketing automation tools, such as HubSpot, may seem to overlap with tools such customer relationship management (CRM) systems. In fact, HubSpot recently added a CRM directly into its marketing software system. So where do you draw the line?

What is a CRM?

First of all, it’s important to consider that definitions of these tools can be highly subjective depending on who is using them. In fact, a CRM (typically considered a sales or customer support tool) could even be considered marketing software, because the marketing team uses it.

That being said, it might make sense to create a broad definition of what each of these tools are:

  • A CRM – is a repository (database) of information for managing customer relationships
  • Marketing software (and in particular, marketing automation software) – is used to take actions toward customers and leads

To make the distinction more clear-cut, we’ve outline five essential differences between CRMs and marketing software.

Five essential differences

  1. What it’s used for: Database vs. control center.

    A CRM is a repository of customer history and information such as addresses and phone numbers, while marketing automation software is used to perform specific actions. A marketing automation tool allows you to create workflows and send emails or offers to particular customers at a particular time, based on the information they have asked (opted-in) to receive.

  2. How it’s used: Sales interactions vs. website tracking.

    A CRM is useful for tracking sales and customer support interactions with a customer by logging individual email contact and phone calls. It keeps track of all customer purchases and preferences. A marketing system, however, will track a broader set of data about prospects BEFORE they become customers, such as web pages they have viewed, social media sites they have interacted with and ads they have viewed.

  3. Who uses it: Sales vs marketing.

    Again, there can be some overlap here, but a CRM records every instance of contact with a particular customer into one aggregated dataset. (Every sales, customer service, and marketing touch can be recorded). Marketing software is a tool designed to measure and collect information about marketing campaigns: which emails generate leads and clicks, which ads pull in the most website visitors, which blog posts get the most readership and conversion on offers, which social media posts or Tweets got responses and views.

  4. When it’s used: After conversion vs before.

    A CRM primarily collects information after a lead is known and helps identify the best customers. Marketing automation software aggregates information about the customer that begins before the person has any sales contact by using website forms and online analytics to gather data.

  5. Why it’s used: Customer maintenance vs lead nurturing.

    A CRM is used to foster and maintain customer relationships while a marketing automation system is primarily used to nurture leads at the top of the funnel in order to convert them to customers. Marketing software provides personalized content to the prospect in order to CONVERT the prospect to a lead, which is why it is primarily used by the marketing department.

As we mentioned, many of the tools in both a CRM and marketing automation system can overlap. And in fact, often both Sales and Marketing departments have access to and may use both sets of tools. The difference will be the kinds of information and actions they want to get from the systems.

Marketing will be more focused on using the tool to generate leads at the top of the funnel, and Sales will be more concerned with the activities that happen to convert the leads into customers –and what happens with the customers after the sale.

Marketing systems may increasingly be useful in the later part as well, because they can manage email campaigns and content that help upsell customers, support re-engagement or get customers to share information with their own friends and contacts.

What motivates people to share social media content?

According to a new study of global social media usage by Ispos Opening Thinking Exchange, the things which most motivate people to share content via social media are how interesting it is and humour.

Probably no big shocker there. If it’s funny or unique (maybe even strange) people will share it. Still it’s interesting to note that the study of 12,420 global internet users demonstrated how the motivations for sharing content can differ slightly from country to country.  Sometimes it’s more about the person wanting to portray a self image online than to be helpful to others. 

Differences by country

For example, the study showed that while the top reason for sharing content in nearly all countries surveyed was “important things,” it wasn’t the case in Saudia Arabia. There, the top reason (65%) reported for sharing something on social media was to let “others know what I believe in and who I really am.” That answer also ranked highly in Brazil, where 60% agreed. Comparatively, only 37% of the rest of the world said this was their top reason for sharing.

The survey also showed some regional differences among the willingness to share “interesting” content. That reason topped the list in China, Indonesia, South Africa and Turkey, whereas it was at the bottom of the list in Japan, Germany and Saudi Arabia.

Top reasons for sharing

Here are some interesting takeaways from the study:

  • 61% of people worldwide will share “interesting things”
  • 43% of people will share things which they feel are ‘important” or “funny”
  • 30% of global users indicated they shared content to recommend a product, service or movie
  • 29% shared something “to support a cause, an organisation or a belief”.
  • 26% will share “unique things”
  • 22% want to “to let others know what I’m doing” 

See the study  results here: Ispos Global Social Media Study Results

What marketers can learn from Scott Harrison and charity: water

charity: water Scott Harrison INBOUND13 UP THERE EVERYWHERE blog post
charity: water brings clean water to people around the world.

Scott Harrison’s story of turning his life around from one of excess indulgences and shallow endeavors as a NYC night club promoter, to founding one of the fastest growing and influential non-profit charities in the world, charity: water  — which brings clean water to poor villages around the world — is more than just a fascinating tale.

It’s a lesson in the smart use of connections, social media, emotional selling and accountability for your actions. And it’s a striking tale of growth with a zero dollar marketing budget to raising more than $100 million dollars and helping more than 3 million people in just six years.  Is it something that can apply to other industries in marketing?  I think so.

As a keynote speaker at last week’s Inbound Marketing Conference in Boston, Harrison presented not just a tale of how he got to where he is, but also succeeded in getting nearly 4,000 people in the room (include myself) to vow to support the charity’s efforts. Talk about leveraging the power of the masses!

 

Read my blog post at the UP THERE, EVERYWHERE website.

 

The Power of Origin Global Marketing Conference

E3 International Agency Network will host its first-ever open conference (open to the public and not just members). For E3, this is an important moment. For international marketers, it’s a great chance to hear from some experts in the area of place branding and global marketing.

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The conference will be held October 9 in Duisburg Germany.

Why Duisburg? Well, for one thing, one of the agency conference organizers, Sander Werbung is there. For another, it’s a perfectly centrally located European location that many E3 members, prospects and clients will find it easy to get to.  And finally, it allows E3 to turn the conference into a workshop for the city of Duisburg…bring great minds together to consider it’s branding strategy.

The event will be held at Landschaftspark Duisburg Nord. This former iron and steel working industrial complex has been thoughtfully turned into a community park and conference location by the city of Duisburg Nord.

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E3 Meeting Agenda

The E3 meeting will include several international speakers in the areas of place branding and authenticity in brand building.

09:00 am – Reception and registration

09:45 am – Opening: Michael Meier President E3

10:00 am – Greeting: Mayor of Duisburg, Sören Link

10:30 am – Speaker: Michael Beverland, Professor University of Bath (UK) “Building brand authenticity habits”

11:15 am – Break

11:30 am- Speaker: Julian Stubbs, Sweden  “Ideas for Duisburg”

1:00 pm – Lunch break 2:00 pm – Speaker: Carlo Einarsson, Sweden, “400 years of company history – Chances and Challenges”

3:00 pm – Speaker:  Raf Stevens, Belgium,  “Corporate Storytelling”

3:45 pm – Coffee break 4:00 pm  – Workshop led by Raf Stevens,  “How to create myths and legends”

6:00 pm – End

For more information and to register for the conference, visit the Global Marketing Conference website.

Global Marketing Conference Registration >>

I hope to see you there!

Seven signs email marketing is not dead

You’ve probably heard it said…”Email marketing is dead.” Well, don’t believe it! Email marketing is not dead, it’s just evolving.

The truth is, email is an important part of any marketing campaign. When used at the right times as part of an integrated multi-channel approach, email delivers just the right message in a highly targeted and measurable way.

Vendors like Constant Contact, Marketo and Hubspot make tools that not only incorporate email as an essential component to any marketing campaign, but also rely on email to be the closer for social media and inbound marketing efforts.  Email is a valuable and proven way to get your customers back to your site or responding to an offer.

Not convinced? Here are seven signs that email marketing is not dead:

  1. 94% of adults check their email every day. (Source)
  2. 74% of online adults prefer email for commercial communication.  (Source)
  3. 62% of adult US Internet users check or send email on a daily basis.  (Source)
  4. Social media users are over 60% more likely to check email at least four times a day than those who don’t use social media. (Source).
  5. People. who buy products marketed through email spend 138% more than people that do not receive email offers. (Source)
  6. 44% of email recipients made at least one purchase last year based on a promotional email. (Source)
  7. Email generates a 2x return compared to other channels. (Source)

Check out this infographic from Marketo that sums it up.